Welcome to Kilt Loom. These terms explain how orders and use of our online store work. By placing an order or using this website, you agree to these terms. Nothing here limits your rights under applicable consumer law.

Products and Information

We aim to describe our products, colors, sizing, prices, and availability accurately. Colors may look slightly different on different screens. If you need more information before ordering, email support@kiltloom.com.

Orders and Payment

When you place an order, you will receive an order confirmation. We may contact you if an item becomes unavailable or if there is an issue with the order or payment. If we cannot fulfil an order, we will arrange a refund for the affected item.

The price and any applicable shipping charge are shown at checkout before you complete your purchase. Please check your order and delivery details carefully.

Changes and Cancellations

If you need to change or cancel an order before it is dispatched, email support@kiltloom.com as soon as possible with your order number. We will try to help, but we cannot guarantee that we can stop or change an order once processing has begun. This does not affect any cancellation rights you have under applicable law.

Shipping and Delivery

Available delivery options, destinations, and charges are shown at checkout. Delivery estimates, when provided, are estimates and may change due to carrier or customs delays. Please contact us if your order has a delivery issue.

Returns and Refunds

Our Return and Refund Policy explains how to request a return or refund. Your statutory consumer rights remain in place regardless of that policy.

Website Use

You may use our website to browse and shop for personal or lawful purposes. Please do not misuse the site, interfere with its operation, or use its content without permission. Product images, copy, and branding belong to Kilt Loom or their respective owners.

Privacy

Our Privacy Policy explains how personal information is collected, used, and shared when you use our store or place an order.

Changes to These Terms

We may update these terms from time to time. The version available on our website when you place an order applies to that order, unless applicable law requires otherwise.

Contact Us

For questions about these terms or an order, email support@kiltloom.com. We aim to respond within 1–2 business days.