Kilt Loom customer care

Frequently Asked Questions

Clear answers for choosing your Scottish accessories, finding your fit and getting help with your order.

About Kilt Loom & shopping

What does Kilt Loom sell?
Kilt Loom sells Tam O’ Shanter hats, Glengarry hats, tartan neckties, kilt hose, kilt flashes and kilt accessories. Explore all products.
Where are Kilt Loom products made?
Kilt Loom’s About Us page states that its products are produced in Pakistan, with Scottish heritage as the inspiration. Read our story.
Where can I learn about Kilt Loom?
Our About Us page explains the story behind Kilt Loom and its approach to Scottish heritage accessories.
How do I browse Scottish hats?
Visit Headwear to browse Tam O’ Shanter and Glengarry hats. Each product page shows its available options.
Where can I buy tartan neckties?
Browse the Tartan Neckties collection and open a product to check its pattern, images and current price.
Where can I find kilt socks and flashes?
Browse Kilt Hose and Kilt Flashes separately to choose the colours or tartans for your outfit.
Which kilt accessories are available?
The Kilt Accessories collection includes kilt extension straps and sporran straps. Check each listing for its specific fitting details.
Where can I read Kilt Loom articles?
Visit the Kilt Loom blog for the articles currently published on our website.
How can I ask a question before ordering?
Contact Kilt Loom with the product name, colour or tartan and your question. Include your measurements if you need sizing guidance.
How do I find a particular product?
Use the website search with a product name or tartan name, or browse the relevant collection. Open the listing to check that it matches the item you want.

Hat sizing & fit

What size is a Kilt Loom Tam O’ Shanter?
The Kilt Loom Size Guide lists Tam O’ Shanter hats as One Size, fitting approximately 55–62 cm head circumference. Check the individual product guide before ordering. Size Guide.
How do I measure my head for a Scottish hat?
Measure around the fullest part of your head, just above your eyebrows and around the prominent part at the back. Keep the tape level and comfortably snug. Compare the result with the Size Guide.
Are Tam O’ Shanter hats one size?
The existing Kilt Loom guide describes Tam O’ Shanter hats as a flexible one-size fit for most adults. The stated range is approximate, so measure your head before choosing.
What Glengarry head measurements are in the Size Guide?
The Kilt Loom Glengarry chart lists head measurements of 52, 54, 56, 58, 60 and 62 cm. Check the chosen product’s available sizes before ordering.
What UK cap sizes are listed for Glengarry hats?
The guide pairs 52, 54, 56, 58, 60 and 62 cm with UK cap sizes 6½, 6¾, 7, 7¼, 7½ and 7¾ respectively. Use your head circumference to compare with the chart.
How do I choose a Glengarry hat size?
Measure your head in centimetres and compare it with the Glengarry chart in the Size Guide. Select the corresponding option available on the product page.
What if my measurement falls between two hat sizes?
Do not select a size solely by rounding your measurement. Contact Kilt Loom with your head circumference and the exact hat listing before ordering.
Where can I see the hat Size Guide?
Open the Size Guide section on the product page, or use the Size Guide to compare the hat measurements.
Can I use my usual clothing size to choose a hat?
Use your measured head circumference rather than a clothing size. Kilt Loom’s hat guide gives head measurements for comparing fit.
Can I order a hat outside the listed size range?
The website lists the options currently offered for each hat. For a measurement outside the guide, Contact Kilt Loom before ordering; a different size is not confirmed by the listing.

Neckties, hose, flashes & straps

How long is a Kilt Loom tartan necktie?
The Kilt Loom Size Guide lists tartan neckties as 57 inches long, approximately 145 cm. Check the chosen product page for any item-specific details.
How wide is a Kilt Loom tartan necktie?
The guide lists tartan neckties as 3.2 inches wide, approximately 8 cm. Browse Tartan Neckties for available patterns.
What sizes are listed for kilt hose?
Kilt Loom’s guide lists Medium 7–9, Large 9.5–12 and XL 12.5–14 as approximate shoe-size ranges. Confirm the size system and product options before ordering. Size Guide.
Are the kilt hose measurements exact?
The existing guide explicitly describes its kilt hose sizing as approximate. If you need a conversion between UK, US or EU shoe sizes, Contact Kilt Loom with the listing and your usual shoe size.
Where can I find plain kilt hose?
Browse Plain Kilt Hose and check the available colour and size options on the product page.
Where can I find bubble kilt hose?
Browse Bubble Kilt Hose and compare the product images and listed size options.
What size are Kilt Loom kilt flashes?
The Kilt Loom guide lists kilt flashes as One Size with adjustable elastic and a buckle fit, designed for most adults. Check the product details before ordering.
How much adjustment does the kilt extension strap guide list?
The existing guide lists eight adjustment holes and up to approximately five inches of extension. Review the extension strap listing for the specific item.
What waist guidance is listed for sporran straps?
The existing Kilt Loom guide lists chain-suspender and hook-suspender sporran straps as suitable for waist sizes over 42 inches. Check the exact strap listing and ask about fit if uncertain.
How do I choose between different strap listings?
Compare the product title, images and fitting details for each strap. The Sporran Straps collection includes different chain and hook styles.

Tartans, colours & product options

How can I find a tartan by name?
Enter the tartan name in the website search, then browse matching product listings. You can also check the hat, necktie and flashes collections separately.
Can I buy matching hats, ties and flashes?
Search the same tartan name across Tam O’ Shanter, Tartan Neckties and Kilt Flashes. Matching items depend on the listings and availability shown.
How do I check whether an item is available?
Open the product page and select the exact size or option you want. Check its availability message and Add to Cart button before ordering.
How do I select a colour or tartan option?
Use the options shown on the product page. Check the selected product title, images, size and price before adding it to your cart.
Why can different options have different prices?
Review the price shown for the exact product and selected option. Do not assume that related listings share the same price.
What should I check before adding a product to my cart?
Check the product name, tartan or colour, selected size, quantity and price. Open the product Size Guide if you need fitting information.
How can I compare two tartan products?
Open each product page and compare the pattern name, photographs, description and size options. Contact Kilt Loom if you need clarification about two listings.
Are product materials the same across every listing?
Read the material information on each product page. Do not assume that different hats, ties, hose or straps use identical materials.
Where can I check care instructions?
Use the instructions supplied with your item and any care information on its product page. Contact Kilt Loom with the exact product name if care instructions are unclear.
What if I cannot find the tartan or colour I want?
Search the name and browse the relevant collection. If it is not listed, Contact Kilt Loom to ask about it; unlisted stock or custom production is not confirmed.

Orders, delivery & international shopping

Where can I check Kilt Loom shipping information?
Read the Shipping Policy for the current destinations, services and delivery information. Check the shipping options offered at checkout for your address.
How much does shipping cost?
Consult the Shipping Policy and review the shipping charge displayed at checkout for your delivery address and order. This FAQ does not replace the current policy.
Does Kilt Loom offer free shipping?
Shipping is free on all orders to the UK and USA, with no minimum spend. Eligible returns from the UK and USA are also free. Check the Shipping Policy and confirm the offer at checkout for your address.
How long will delivery take?
Orders are normally processed within 6 to 8 business days. Delivery after dispatch depends on the destination and service, with estimates shown at checkout. Read the Shipping Policy; delivery dates are estimates.
Can I order from outside the United Kingdom?
Check the Shipping Policy and enter your destination at checkout to see whether shipping options are available for your address.
How do I check shipping to the United States?
The current Shipping Policy lists free shipping on all USA orders, with no minimum spend. Confirm the available service and charge at checkout.
How do I check shipping to Canada?
The current Shipping Policy lists free delivery for Canadian orders of CA$50 or more and a CA$9.99 standard delivery charge below CA$50. Confirm checkout options for your address.
How do I check shipping to Germany or Australia?
The current Shipping Policy lists free delivery for Germany at €40 or more, with €7.99 below that threshold; Australia at A$50 or more, with A$9.99 below that threshold. Confirm the options at checkout.
How do I ask about an existing order?
Contact Kilt Loom with your order number, the email address used for the order and a clear description of the help you need. Do not send payment-card details.
Can I change an order or delivery address?
Contact Kilt Loom with your order number and the requested change as soon as possible. Whether a change can be made needs to be confirmed for that order.

Returns, returns & customer support

Where can I read the Return Policy terms?
You may request a return within 30 days of receiving your order. Items must meet the eligibility conditions in the Refund Policy. Contact us before sending anything back; custom or personalized items, sale items and gift cards are excluded unless applicable law requires otherwise.
How do I request a return?
Follow the instructions on Return Policy. The Return Form is linked there and in Customer Care. Include your order details when contacting support.
How do I request an return?
Review Return Policy and the Return Form. Confirm the requested replacement and its availability with support.
What information should I include in a return enquiry?
Include your order number, product name, reason for the request and the email address used for the order. Follow the information requested in the current return instructions.
What information should I include in an return enquiry?
Include your order number, the original product and size or colour, and the replacement you would like. Support needs to confirm the request under the current policy.
Can I return an item for a different size?
Check the return terms on Return Policy and contact support with your order number and required size. Eligibility and replacement availability need confirmation.
What should I do if there is a problem with my item?
Contact Kilt Loom with the order number, item name and a description of the problem. Include relevant photographs if requested, and follow the returns instructions.
Can I ask about a bulk or group order?
Use the bulk-order contact link and include product names, quantities, sizes and your required date. Pricing and availability need confirmation.
Where can I find Kilt Loom privacy information?
Read the Privacy Policy. Current privacy and policy links are also available in the website footer.
What if my question is not answered here?
Contact Kilt Loom with your question and any relevant product name or order number. For sizing, include the measurements needed for the chosen product.