Return Policy
We want you to feel confident when shopping with Kilt Loom. If something isn’t quite right with your order, we’re here to help make the return process as straightforward as possible.
Free Shipping & Free Returns
Free shipping on all orders to the UK and USA, with no minimum spend. Eligible returns from the UK and USA are free. Please contact us before returning an item.
Our Return Policy
You may request a return within 30 days of receiving your order. To be eligible, items must be unworn, unused and in their original condition, with tags and original packaging. Keep your proof of purchase.
Contact us before sending an item back. Read the Refund Policy for eligibility, exclusions and current terms.
Need Help With A Return?
Contact support@kiltloom.com with your order number and the item you would like to return. Please wait for approval and return instructions before sending anything back.
When Can An Item Be Returned?
Returned items should generally meet the following conditions:
- The item has not been worn or used.
- It is in its original condition with original tags and packaging where applicable.
- It has not been altered, washed or damaged after delivery.
- Proof of purchase or order information is provided.
Items That May Not Be Eligible
Custom or personalized items, sale items and gift cards are excluded from returns unless applicable law requires otherwise. Read the Refund Policy and contact us if you are unsure whether your item qualifies.
Start Your Return
1. Contact Us
Contact Kilt Loom with your order number and the reason for your return.
2. Receive Instructions
Our team will review your request and provide the applicable return instructions.
3. Send Your Item
Carefully package the item and send it using the instructions provided by our team.
Refund Information
After an approved return is received and inspected, we will confirm the refund decision. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time.
If more than 15 business days have passed since approval, contact Kilt Loom. See the Refund Policy.
Return Shipping Costs
Eligible returns from the United Kingdom and United States are free. Kilt Loom covers return shipping for approved returns from these countries. Contact us before sending an item back so we can provide return instructions.
Returns from other countries follow the applicable return instructions. Contact our team before sending an item back.
Something Isn’t Right?
If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible with your order number, a brief description and clear photographs where applicable.
Free Shipping & Free Returns in UK & USA
Enjoy free shipping on all orders to the United Kingdom and United States, with no minimum spend. Eligible returns from these countries are also free.
See our Shipping Policy and Refund Policy for the applicable terms.
Returns FAQs
Find answers to common questions below.
How Do I Request A Return?
Contact Kilt Loom with your order number and details of the item. Our team will provide the appropriate return instructions.
What If I Need A Different Size?
Contact our team for help with sizing and the return process before placing a new order.
Can I Return An Item That I Have Worn?
Items should generally be returned unused and in their original condition. Contact us if you believe your item has a product defect.
When Will I Receive My Refund?
After an approved return is received and inspected, approved refunds are issued to the original payment method within 10 business days. Your payment provider may require additional time. See the Refund Policy.
What If I Received The Wrong Item?
Contact us with your order number and photographs. We will review the issue and provide next steps.
Are Shipping And Returns Free In The UK And USA?
Yes. Shipping is free on all UK and USA orders, with no minimum spend. Return shipping is also free for eligible returns from the UK and USA. Contact us first for return instructions.
Can I Return A Personalized Item?
Custom-made and personalized products may not be eligible for return unless defective or incorrect.
Need Help With Your Order?
Have a question about a return, refund or delivery? Our team is happy to help.
Last updated: 30 October 2026. Please review the policy applicable at the time of your purchase.