Refund policy

We want you to feel confident ordering from Kilt Loom. If something is not right, please contact us and we will help you with the next step.

30-Day Returns

You may request a return within 30 days of receiving your order. To be eligible, the item must be unworn, unused, and in its original condition, with tags and original packaging. Please keep your order confirmation or other proof of purchase.

How to Request a Return

Email support@kiltloom.com with your order number and the reason for your return. Please wait for our approval before sending an item back. If your return is accepted, we will email you the return instructions and the correct return address. Items sent without a return request may not be accepted.

Damaged or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos so we can review the issue.

Free Returns in the UK & USA

Return shipping is free for eligible returns from the United Kingdom and United States. Contact us before sending an item back so we can provide return instructions and the correct return address.

Returns

For returns from countries other than the United Kingdom and United States, contact support@kiltloom.com for the applicable return instructions. Free return shipping is available only for eligible returns from the UK and USA.

Read our Return Policy for eligibility and next steps.